With issues related to the Covid-19 on-going, I want to reassure our customers that whilst the coronavirus outbreak is having an impact on the way we do business, DAF and the DAF Dealer Network has plans and a structure in place to continue to deliver support to our customers. DAF is committed to providing employees with safe work environments, so that our people can continue to deliver an exceptional level of supply, service and support to you and all our customers.
To this end and in line with UK Government advice, we have already implemented wide-ranging measures including, but not limited to, the following:
DAF Dealer Support
We are in regular contact with our dealers so we can monitor staff attendance and service capability. At present dealers are working hard to maintain normal service levels, providing servicing including inspections, repairs and parts for DAF and other makes of vehicles through DAF and TRP shops.
New vehicles are currently being registered and delivered to customers as planned.
Parts Supply to DAF Dealers
We are monitoring the parts supply chain daily to ensure that our parts supply and service levels continue without interruption.
DAFaid Roadside Assistance
DAFaid continues to provide breakdown assistance for our customers. The DAFaid control centre is fully operational and DAF Dealers across the UK are responding to call-outs. Priority is given to calls relating to roadside breakdowns.
Following the latest Government advice, our teams are working from home where possible. We have cancelled all business travel and non-essential face-to-face meetings. Many non-essential events and activities have been cancelled or rescheduled.